Privacy Policy

What information do we collect?

You can browse our website anonymously, without giving us any data.

Your IP address is recorded in our logs on each visit to our website. As clarified below, we use this data to track the performance of the website and make improvements for the future.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To improve our website
    We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs
  • To send periodic emails – if you signed up to our newsletter 
    Our newsletter subscription services are provided by MailChimp. To see how they process your information, please see Mailchimp’s privacy policy. There is an unsubscribe link in each of the emails we send out so that you can discontinue at any time. This will remove your details from our lists.
  • To manage our membership database – if you joined as a member
    Your member details allow us to keep you in touch with member events and opportunities, ensure your subscription is up to date, send out our member’s newsletters, and enable us to find members with the skills and interests to take on roles in the organisation or a production. You can update your own information at any time. We use membermojo – see their page Security and Member Privacy at membermojo.
  • To deliver your tickets and manage your bookings
    Your booking details enable us to deliver your e-tickets by email, or printed tickets by post. Your personal details are retained to simplify your repeat bookings. Our ticketing and booking services are provided by TicketSource. They will offer you the choice of joining our mailing list and/or their own – so they can email you details of events they ticket for other organisations. See the TicketSource Privacy Policy.

Do we use cookies?


Cookies are small files that a site or its service provider transfers to your computer through your web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We employ the widely-used tool, Google Analytics. 

You can disable cookies in your web browser. For more information see

Do we pass your information to outside parties?


We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. We are a registered charity, not a business.

We use third parties – specifically MailChimp, membermojo and TicketSource – to collect and manage data on our behalf. We only use third parties whose privacy policies are compatible with our own as well as with UK and EU law.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and update the Privacy Policy modification date below.

This policy was last modified on 13th July 2018,

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below:

By post:

The Wharf Theatre

The Wharf

Couch Lane



SN10 1EB

By email: 

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